Call Divert
=> Divert all calls dial: *21*number to be diverted to# e.g. *21*0798548957#.
=> Divert the customers call after 15 seconds dial: *61*number to be diverted to#.
=> Divert the customers call when the line is engaged dial: *67*number to be diverted to#.
=> Cancel diverts dial: #21# (if all calls were diverted) .
#61# (to cancel after 15 seconds divert)
#67# (to cancel engaged divert)
=> Check status dial: *#21# (if all calls were diverted).
*#61# (to check after 15 secs divert)
*#67# (to check engaged divert)
=> The customer’s dial tone will be interrupted when the call diversion is in use. If Voice Mail Plus or 1571 are also rented you will only hear an interrupted dial tone when a message has been left.
=> If the customer gets the message "this service is not available" a fault will need to log a fault.
