=>Date Issue Started .=>Type of socket (NTE5, None NTE5, Star Wiring).=>Tested in Master Socket .=>Tested in Test Socket .=>Tested with Corded Phone .=>Tested with Alt Phone .=>Intermittent/permanent .=>Weather Related .=>Type of noise .=>Copper Line Test result .=>If fail then result with CPE removed . => Escalte to SMC and it will take 5 days for the resolution.