=> Date Issue Started .
=> Service effected .
=> Type of socket (NTE5, None NTE5, Star Wiring).
=> Tested in Master Socket .
=> Tested in Test Socket .
=> Tested with Corded Phone .
=> Tested with Alt Phone .
=> If caller display Make of phone .
=> If caller display Model of phone .
=> Service been removed and re-added in Trio .
=> Phone been set to tone dialling .
=> Escalte to SMC and it will take 5 days for the resolution.
