=> Date Issue Started .
=> Type of socket (NTE5, None NTE5, Star Wiring).
=> Tested in Master Socket .
=> Tested in Test Socket .
=> Tested with Corded Phone .
=> Tested with Alt Phone .
=> Intermittent/permanent .
=> Specific Group (International, Mobiles, Local, National & All) .
Example Calls
CLI -
Date –
Time -
=> Copper Line Test result .
=> If fail then result with CPE removed .
=> Escalte to SMC and it will take 5 days for the resolution.
