Partial Loss of Service (Inbound)
=> Date Issue Started .
=> Type of socket (NTE5, None NTE5, Star Wiring).
=> Tested in Master Socket .
=> Tested in Test Socket .
=> Tested with Corded Phone .
=> Tested with Alt Phone .
=> What does the person ringing the customer hear when they make a call (Dead air, continuous engaged, ring trip , etc).
=> 17070 Result & Number returned .
=> Copper Line Test result .
=> If fail then result with CPE removed .
=> Escalte to SMC and it will take 5 days for the resolution.
